Once a learner is enrolled in a learning program, all information about the program will be sent via email to the learner from Acadeum and from the learning content provider. In these emails, receipt for payment and instructions for accessing the content and will be provided.
We encourage learners to use either their school email address or an email address they use often to access their information. If communication is not received, please be sure to check the spam/junk mail folder first, as sometimes unrecognized emails can go there by mistake.
If a learner has any trouble accessing their learning content or has questions about the content, they are welcome to reach out to our Acadeum Marketplace Support team at support-marketplace@acadeum.com -- We're always happy to help!
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